We stand behind the quality of everything we sell. Your satisfaction is our priority.
From the delivery date. Items must be in original condition and packaging.
Sealed skincare products and factory-sealed at-home devices. Opened items cannot be returned.
Once your return is received, inspected, and approved. Applied to original payment method.
We accept returns within 30 days of the delivery date. After 30 days, we are unable to offer a refund or exchange. To be eligible for a return, the item must be in the same condition as when you received it and, where applicable, in its original packaging.
Tip: If you are unsure whether your item qualifies for a return, contact us before sending anything back. We’re happy to help.
Due to the nature of our products and for health and hygiene reasons, the following items cannot be returned or refunded:
Important: We take hygiene and product integrity very seriously. We cannot accept returns on opened skincare products under any circumstances except defect or damage upon arrival.
Email elixirbeautyusa@gmail.com with your order number, the item(s) you wish to return, and the reason for the return. Please include a photo if the item is damaged or defective.
Do not send items back without first receiving written authorization from us. Unauthorized returns may not be accepted.
Once authorized, ship your return to: Elixir Medical Spa, 2977 Goodlette-Frank Rd, Ste. 41, Naples, FL 34103. We strongly recommend using a trackable shipping method and retaining proof of postage.
Once your return is received and inspected, we will notify you by email of its approval or rejection. Approved refunds are processed within 5–10 business days to your original payment method.
Once your returned item is received and inspected, you will receive an email confirming receipt and notifying you of the status of your refund. If approved, your refund will be applied to your original payment method within 5–10 business days.
Please note that your bank or credit card company may take additional time to post the credit to your account.
If you have not received your refund within 10 business days of approval, please take the following steps:
We replace items only if they are defective or damaged upon delivery. If you received a defective or damaged product and would like to exchange it for the same item, please email us at elixirbeautyusa@gmail.com within 7 days of delivery with your order number and a photo of the damage.
If you would like to exchange an eligible unopened item for a different product, please initiate a return (per Section 4) and place a new order for the desired item.
If the item was purchased as a gift and shipped directly to you, we will issue store credit in the form of a gift card for the value of the returned item. The gift card will be emailed to you once the return is received and approved.
If the item was not marked as a gift at purchase, or the gift giver received the shipment themselves before giving it to you, the refund will be issued to the original purchaser’s payment method.
Return shipping costs are the responsibility of the customer unless the item was received damaged, defective, or incorrect — in which case Elixir Medical Spa will cover the cost of return shipping.
We recommend using a trackable shipping service and purchasing shipping insurance for higher-value items. Elixir Medical Spa is not responsible for packages lost in transit during the return process.
Note: Original outbound shipping charges are non-refundable unless the return is due to our error.
Refunds are not offered for completed spa services. If you were unsatisfied with your treatment, please contact us within 48 hours of your appointment at elixirbeautyusa@gmail.com or (239) 221-1707 and we will do our best to make it right.
Prepaid appointment packages are non-refundable but may be transferred to another individual or applied as credit toward future services, at our discretion.
This Refund & Returns Policy applies only to products purchased directly through elixirbeautyusa.com. We are unable to process returns, refunds, or exchanges for products purchased through any third-party marketplace, unauthorized online seller, or reseller.
Warning: Products from unauthorized sellers may be counterfeit, expired, or tampered with — purchase them at your own risk.
For any questions about returns, exchanges, or refunds, please reach out — we are happy to help.