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Elixir Medical Spa Naples
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Legal · Policy

Privacy Policy

We respect your privacy and are committed to protecting the personal information you share with us.

Section 01

Information We Collect

We collect personal information you voluntarily provide to us, as well as certain information gathered automatically when you use our website.

Information You Provide Directly

This includes your name, email address, phone number, mailing/shipping address, payment information (processed securely through third-party payment processors — we do not store your full card number), gender, age, skin type, product preferences, beauty needs, and any other information you submit through our contact forms, booking system, or online store.

Information Collected Automatically

When you visit our website, we may automatically collect data such as your IP address, browser type, device type, pages visited, time spent on pages, referring URLs, and other standard web analytics data. This is collected through cookies and similar tracking technologies.

Information from Social Media

If you choose to register or log in using a social media account (such as Facebook or Instagram), we may receive information from that platform including your name, profile photo, and email address, subject to that platform’s privacy settings and terms of service.

Section 02

How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders, appointments, and service bookings
  • To communicate with you about your orders, appointments, and inquiries
  • To send you marketing and promotional emails (only if you have opted in — you may unsubscribe at any time)
  • To improve our website, services, and customer experience
  • To administer loyalty programs, promotions, contests, or special offers
  • To comply with legal obligations and resolve disputes
  • To detect, prevent, and address fraud, security incidents, or technical issues
  • To analyze website usage through aggregated, non-identifying statistical data
Section 03

Legal Basis for Processing

We collect and process your personal data on the following lawful bases:

Consent

When you opt into marketing communications or submit a form.

Contract Performance

To fulfill orders and bookings you have placed with us.

Legal Obligation

Where required by applicable law.

Legitimate Interests

For security, fraud prevention, and improving our services.

Section 04

Cookies

Cookies are small text files stored on your device that help our website recognize you and remember your preferences. We use cookies to enable shopping cart functionality, remember your account login, analyze website traffic, and serve relevant advertising on other platforms.

Note: You may disable cookies through your browser settings. However, doing so may affect the functionality of certain features such as the shopping cart and account login.

Section 05

How We Share Your Information

We do not sell your personal information. We may share your information with trusted third parties only as necessary to operate our business and serve you:

  • Payment processors (e.g., Stripe, Square, or similar) to securely process transactions
  • Shipping and fulfillment providers (e.g., FedEx, UPS, USPS) to deliver your orders
  • Website hosting and technology providers who operate infrastructure on our behalf
  • Email marketing platforms to send communications you have opted into
  • Analytics providers to help us understand website usage (data is aggregated and non-identifying)
  • Law enforcement or government authorities, if required by a valid court order or legal obligation

All third-party service providers we work with are contractually obligated to handle your data securely and only for the purposes for which it was shared.

Section 06

Data Security & Storage

Your personal information is stored on secure servers located in the United States. We implement industry-standard technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. Payment transactions are encrypted via SSL/TLS technology.

Please note: While we take every reasonable precaution to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Section 07

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Order and transaction records are typically retained for a minimum of 5 years in accordance with applicable tax and business laws.

You may request deletion of your data at any time, subject to legal retention requirements.

Section 08

Children’s Privacy

Our website and services are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted information to us, please contact us immediately and we will promptly delete it.

Section 09

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to Be Informed

To know what data we hold about you.

Right of Access

To request a copy of your personal data.

Right to Correction

To request that inaccurate or incomplete data be corrected.

Right to Erasure

To request deletion of your personal data in certain circumstances.

Right to Restrict Processing

To limit how we use your data.

Right to Object

To object to processing based on legitimate interests.

Right to Data Portability

To receive your data in a machine-readable format.

Right to Opt Out of Marketing

Unsubscribe from promotional emails at any time via the link in any email or by contacting us directly.

To exercise any of these rights, contact us at elixirbeautyusa@gmail.com. We will respond within 30 days.

Florida residents: Additional rights may apply under the Florida Digital Bill of Rights. For U.S. federal guidance, visit www.ftc.gov/privacy.

Section 10

Third-Party Links

Our website may contain links to third-party websites (such as our booking platform or social media profiles). This Privacy Policy applies only to elixirbeautyusa.com. We are not responsible for the privacy practices of external websites and encourage you to review their policies independently.

Section 11

Unauthorized Resellers

Warning: Never purchase Elixir products from unauthorized online sellers, as they may be used, expired, or counterfeit and may present a serious health risk.

To confirm product authenticity or report unauthorized sales, contact us at elixirbeautyusa@gmail.com or call (239) 221-1707.

Section 12

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will update the date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website after any changes constitutes your acceptance of the updated policy.

Section 13

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us below.

Privacy Questions?

We’re Here to Help

Address
2977 Goodlette-Frank Rd
Ste. 41, Naples, FL 34103